We appreciate your interest in our services, products (collectively, our “Products”), and website
(https://simplechatbotbuilder.com/), (our “Website” and together with our services and Products, our “Services”). Privacy
protection is very important to us and we are committed to protecting and respecting your privacy. This
or is associated with you, as a natural person (hereinafter “personal information”) and which is subject to the
European Data Protection Regulation (the “GDPR”). This is the case for visitors and users of our Services
located in the European Union, European Economic Area and other users who provide us with personal
information subject to the GDPR. Personal information covers all personal data as defined under Art. 4(1)
(i) to all visitors/users located outside the European Union or Economic Area, and
(ii) where SimpleChatbotBuilder processes personal information on behalf of other data controllers, for example, when we
process personal information when rendering services to customers located in the EU on behalf of a data
processing agreement in the capacity of a data processor. If you have any questions relating to our processing
of personal information described under (i), please have a look at [LINK to main PP], or under (ii), please
consult with the EU entity who is responsible for the processing of your personal information.
- Who is the data controller of your personal information?
We, that is Kaptured Me PTY LTD, d/b/a SimpleChatbotBuilder, 25 Kondalilla Dr, 3029, VIC, Australia
(“SimpleChatbotBuilder” or “we”) is the data controller. We are responsible for, and control, the processing of your
- What personal information do we collect?
In the context of rendering our Services, we may collect information about you. This information regularly
includes the following:
● If you create an account: Your name, email address, time zone and a list of Facebook Pages you
own (page names, IDs, categories, number of likes).
● If you use our Products or Services: Your name, gender, language settings, time zone and avatar
picture as long as your privacy settings permit access to these pieces of information.
● If you use third-party account credentials to log in to our Services: We may collect some
information associate with your third-party account such as your name, email address, time zone
and a list of Facebook Pages you own (page names, IDs, categories, number of likes).
● If you contact us (via our Website or via phone, email or letter), e.g. for a support request,
respond to a survey, or send us an inquiry: Name, e-mail address, IP address, information on our
communication with you and any additional information you provide us with.
● If you merely use our Website: Our server logs from your browser or device, which may include
any chatbots you have created using our Services, your conversation history with the chatbots, IP
address, geolocation data, device identification, browser data, browser type (user agent, browser
version, etc), device type, device model, operating system version, screen resolution, information
on your usage of our Website (list visited pages, etc) and online activities and information
chatbots created with the use of our Services that are located on our clients’ websites, as we do not control
the means and purposes of such personal data processing as defined in Article 4(7) of the GDPR. Typically, our
clients, who are owners of chatbots created through our Service will be able to collect your conversation
history with the client’s chatbot, and information contained in your public social media profile, such as your
name, your avatar photo, your time zone, your gender, your language settings, and any other information you
provide through the said chatbot. Our clients may also use third party product integration to receive and
process personal information you have provided. Please consult our clients’ privacy policies for such data
- How do we collect your information?
This personal information is collected in many ways and may include:
● personal information you provide to us: Most of the personal information we receive comes to us
voluntarily from our users in the course of using our Services, such as when visiting our Website,
communicating with us or in the process of requesting our Services.
You are free to choose which information you want to provide to us or whether you want to
provide us with information at all. However, some information, such as your name, email address,
Facebook ID, and information on your requested Services may be necessary for the performance of
our contractual obligations. Without providing this information, you will not be able to order certain
Services or enter into a contract with us.
● personal information collected via technology: As you use our Website, we may collect passive
● personal information we receive from others: We may receive personal information about users from
third parties such as social media sites, law enforcement agencies, providers of denied party screening
and marketing consultants.
- Why and on which legal basis do we collect and use your personal information?
Please note, the notice on the legal grounds refers to the legal justifications under the GDPR which only applies
to our operations to the extent we service or monitor EU residents.
The reasons for using your personal information may differ depending on the purpose of the collection.
Regularly we use your information for the following purposes and on the following legal grounds:
● We use your information in order to perform our contractual services or prior to entering into a
contract with you. If you order Services from SimpleChatbotBuilder or if you contact us to request our Services,
we use your information to provide you with these Services. Information we use includes:
information we need to contact you or otherwise communicate with you; if you are a registered
user: information to manage your account; information to enable the usage of Services;
information for invoicing and payment follow up.
● We use your information if justified by our legitimate interests. The usage of your information
may also be necessary for our own business interests. For example, we may use some of your
information to evaluate and review our business performance, create financial statements;
improve our Services or to identify potential cyber security threats. If necessary we may also use
your information to pursue or defend ourselves against legal claims. We may use your email
address and names for our email marketing campaigns. You can object to this use at any time by
following the link to unsubscribe at the bottom of our marketing emails.
● We use your information after obtaining your consent. In some cases, we may ask you to grant us
separate consent to use your information. You are free to deny your consent and the denial will
have no negative consequences for you. You are free to withdraw your consent at any time with
effect for the future. If you have granted us consent to use your information, we will use it only for
the purposes specified in the consent form.
This also includes our marketing campaigns. If you sign up to our email newsletter or
when providing us with your email address to allow us to use this email address for email
marketing, we will use your personal information in our email marketing campaigns. You
may unsubscribe from our email newsletter at any time by following the link to
unsubscribe at the bottom of our marketing emails. You may also contact us via email
● We use your information to comply with legal obligations. We are obligated to retain certain
information because of legal requirements, for example, tax or commercial laws.
We will only use your information for the purposes for which we have collected them. We will not use your
information for other purposes. We do not use your personal information for automated individual
- With whom do we share your personal information?
We will share your personal information with the following third parties:
● Service providers and advisors: Third party vendors and other service providers that perform services
for us or on our behalf, which may include marketing campaign services, providing mailing or email
services, tax and accounting services, product fulfilment, payment processing, data enhancement
services, fraud prevention, web hosting, or providing analytics services; These third parties include:
Google Cloud, Microsoft Azure, MailChimp, Intercom, Stripe, Facebook, etc. Any such service providers
will by appropriate data processing agreements be bound to only process the data on SimpleChatbotBuilder’s behalf
and under its instructions.
● Promotional partners: Third parties with whom we partner to provide promotional activities, which
will be identified by name in the context of these activities. SimpleChatbotBuilder has partnered with third parties
who provide promotional activities in the past and intends to partner with them in the future.
However, SimpleChatbotBuilder does not partner with any such third party at the moment. These partners will be
identified by name in the context of these activities.
● Purchasers and third parties in connection with a business transaction: Personal information may be
disclosed to third parties in connection with a SimpleChatbotBuilder-related transaction, such as a merger, sale of
SimpleChatbotBuilder’s assets or shares, reorganization, financing, change of control or acquisition of all or a
portion of our business, or in the event of a bankruptcy or similar proceedings.
● Law enforcement, regulators and other parties for legal reasons: Third parties as required by law or
subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the
reasonable requests of law enforcement; (b) to enforce our legal claims or to protect the security or
integrity of our Services; and/or (c) to exercise or protect the rights, property, or personal safety of
SimpleChatbotBuilder, our visitors, or others.
- How long do we keep your information?
We will store personal information for as long as necessary to fulfil the purposes for which we collect the
personal information, in accordance with our legal obligations and legitimate business interests. In general,
information obtained in the course of providing our Service will be blocked from general access within a few
days and deleted latest within 3 years after the end of us providing our Service, unless an earlier deletion is
requested or has been agreed upon, or statutory retention requirements require a longer retention or we
need to retain such data for own legitimate interests, for example, the defense against IT security threats. For
example, national commercial or financial codes may require to retain certain information for up to 10 years.
- How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you
use our Services. In the event that any information under our control is compromised as a result of a breach of
security, we will take reasonable steps to investigate the situation and, where appropriate, notify those
individuals whose information may have been compromised and take other steps, in accordance with any
applicable laws and regulations.
- How do we safeguard your personal information when there is an international transfer?
As we are located in the USA, any information you provide, will be processed and stored in the USA. If you are
in the European Union or European Economic Area, this may mean that your personal information will be
stored in a jurisdiction that offers a level of protection that may, in certain instances, be less protective of your
personal information than the jurisdiction you are typically a resident in.
If we transfer information from the European Union to third parties outside the European Union and to
countries not subject to schemes which are considered as providing an adequate data protection standard, we
will either enter into contracts which are based on the EU Standard Contractual Clauses with these parties or
transfer information under the scope of the EU/US Privacy Shield.
If you wish to inquire further about the safeguards we use, please contact us using the details set out at the
- Cookies and other tracking technologies.
users of the Services. This helps us to provide you with a good experience when you browse the Services and
also allows us to improve the Services.
Cookies are pieces of code that allow for personalization of the Services experience by saving your information
such as user ID and other preferences. A cookie is a small data file that we transfer to your device’s hard disk
(such as your computer or smartphone) for record-keeping purposes.
We use or may use the data collected through tracking technologies to: (a) remember information so that you
will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized
content and information, including targeted content and advertising; (c) identify you across multiple devices;
(d) provide and monitor the effectiveness of our Services; (e) monitor aggregate metrics such as total number
of visitors, traffic, usage, and demographic patterns on our Website; (f) diagnose or fix technology problems;
and (g) otherwise to plan for and enhance our Services.
We use the following types of cookies:
● Strictly necessary cookies. These are cookies that are required for the essential operation of
the Services such as to authenticate users and prevent fraudulent use.
● Analytical/performance cookies. These allow us to recognize and count the number of
visitors and to see how visitors move around the Services when they are using it. This helps
us to improve the way the Services work, for example, by ensuring that users are finding
what they are looking for easily.
● Functionality cookies. These are used to recognize you when you return to the Services. This
enables us to personalize our content for you, greet you by name and remember your
preferences (for example, your choice of language or region).
● Targeting cookies. These cookies record your visit to our Website, the pages you have
visited, the links you have followed and may also gather information about your online
activity after you leave our Website. We will use this information to make our Website, the
advertising displayed on it, and the marketing messages we send to you more relevant to
your interests. We may also share this information with third parties who provide a service
to us for this purpose.
● Third party cookies. Please be aware that advertisers and other third parties may use their
own cookies tags when you click on an advertisement or link on our Website. These third
parties are responsible for setting out their own cookie and privacy policies.
How to manage cookies?
The cookies we use are designed to help you get the most from the Services but if you do not wish to receive
cookies, most browsers allow you to change your cookie settings. Please note that if you choose to refuse
cookies you may not be able to use the full functionality of the Services. These settings will typically be found
in the “options” or “preferences” menu of your browser. In order to understand these settings, the following
links may be helpful, otherwise you should use the “Help” option in your browser for more details.
● Cookie settings in Internet Explorer
● Cookie settings in Firefox
● Cookie settings in Chrome
● Cookie settings in Safari web and https://support.apple.com/kb/ph21411?locale=en_US.
We honor Do Not Track signals from your browser.
We may collect analytics data or use third-party analytics tools, such as Yandex Metrica , Google Tag Manager,
Fullstory, Appcues and Intercom, to help us measure traffic and usage trends for the Service and to understand
more about the demographics of our users.
- Your California Privacy Rights.
If you are a California resident, California Civil Code Section 1798.83 permits you to request information
regarding the disclosure of personal information to third parties for their direct marketing purposes during the
immediately preceding calendar year. You may make one request each year by emailing us at
- What rights and choices do you have?
We want you to understand your rights and choices regarding how we may use your personal information.
Depending on how you use your information, these rights and choices may include the following:
● Individual Rights. You have specific rights under applicable privacy law in respect to your personal
information that we hold, including a right of access and erasure and a right to prevent certain
If you are a resident in the European Union, you have the following rights in respect to your personal
information that we hold:
● Right of access. The right to obtain access to your personal information.
● Right to rectification. The right to obtain rectification of your personal information without undue
delay where that personal information is inaccurate or incomplete.
● Right to erasure. The right to obtain the erasure of your personal information without undue delay in
certain circumstances, such as where the personal information is no longer necessary in relation to
the purposes for which it was collected or processed.
● Right to restriction. The right to obtain restriction of the processing undertaken by us on your
personal information in certain circumstances, such as, where the accuracy of the personal
information is contested by you, for a period of time enabling us to verify the accuracy of that
● Right to portability. The right to portability allows you to move, copy or transfer personal information
easily from one organization to another.
● Right to object. You have a right to object to any processing based on our legitimate interests where
there are grounds relating to your particular situation. You can object to marketing activities for any
If you wish to exercise one of these rights, please contact us using the contact details below. For cookies or
e-mail marketing, we provide the following easily usable option:
● Cookies Settings and Preferences. You may disable cookies and other tracking technologies through
the settings in your browser.
● E-Mail Settings and Preferences. If you no longer want to receive marketing e-mails from us, you may
choose to unsubscribe at any time by e-mailing us at firstname.lastname@example.org
In addition to the afore listed rights, as an EU resident, you have the right to lodge a complaint with your local
data protection authority. Further information about how to contact your local data protection authority is
- Third Party Services
Depending on how you have configured our Services, you may be able to use several functionalities provided
by third parties. Certain of these functions need further information or personal data processed by us or the
third party. Please note that you as our customer remain solely responsible under applicable data protection
law for the processing of personal data under such functionality to your user and we remain the processor of
such data. The fulfilment of obligations under applicable data protection law to your users is thus solely your
responsibility. We will provide information on any of our products and services in this regard in the following:
Transfer data with our Services to Google sheets:
Our Services provide the functionality to send data to Google sheets provided by a messenger chatbot you
have built with our Services. You can provide content to the Google sheets and share certain information, e.g.,
bot user’s email address. If you want to use this function, the processing of certain data is mandatory to
provide the functionality and will be done on your behalf only. For this purpose, we collect and process
personal data, in particular, the Google ID or email address. In addition, we collect technical data, such as
access tokens, refresh tokens or spreadsheet IDs. All information we collect is processed solely to provide the
functionality as described above. Except for bot admin’s email address, which could possibly be shared with
other admins to the extent necessary to provide this function, none of the processed data is being shared with
To comply with the data protection obligations, we recommend informing your users on the processing by
with the legal obligations to which you are subject:
“We collect or process personal data by the use of third-party tools, inter alia, we use the services of 200 Labs,
Inc. d/b/a SimpleChatbotBuilder (“SimpleChatbotBuilder”). SimpleChatbotBuilder is an online platform that allows us to easily build, host and manage
chatbots. We use certain functionalities that enable us to send data to Google sheets provided by a messenger
chatbot we have built with SimpleChatbotBuilder’s services. Using this function, the processing of certain data by SimpleChatbotBuilder
and Google is mandatory to provide the functionality. For this purpose, we may collect and process personal
data, such as email addresses. In addition, we collect technical data, such as access tokens, refresh tokens or
spreadsheet IDs. All information we collect is processed solely to provide the functionality as described above.
- How to contact us?
send an email to email@example.com or write to us at 25 Kondalilla Dr., VIC, Australia.
policies will apply to your future use of our Services.